www.metronpack.gr is a website owned by the company (hereinafter referred as the “Company”) with the name: “METRON S.A., PACKAGING MATERIALS MANUFACTURING AND COMMERCIAL COMPANY”, with registered offices at 14 Alon Str., Piraeus 18540, with Tax Registration Number 095376676, Internal Revenue Service of FAE Piraeus, General Electronic Commercial Registry Number 044489107000 and S.A. Reg. Number 55224/02/Β/03/156 (and a member of the Chamber of Commerce & Industry of Piraeus), tel: 210 4227440, e-mail: info@metronpack.gr

The present Policy describes the basic principles, guaranties, and purpose according to which, the Company collects, saves and processes your private data during the time you navigate on our website. It involves everybody who navigates on the present website, creates a user account, subscribes to a mailing list to receive newsletters from our website, uses our services, orders/procures our products (by phone, etc.), takes part in surveys conducted by our Company, interacts with our Company on social media (comments and evaluation on our pages), evaluates our products or our services on third party websites, etc. Our Company may collect and process your private data in all of the above mentioned indicative cases.

            Our company is constantly studying the evolvement of applicable laws in the area of private data protection and immediately adjusts the operation of this website, the software used and the way its services are provided according to the current legal framework, in order to fully, completely, responsibly and with no exception ensure the protection of the private data of all visitors of our website, www.metronpack.gr. Our primary concern as a Company is to provide high quality services while respecting the rights, the fundamental liberties, the personal life and the privacy of each individual who uses our website. Hence, we take all available and necessary measures according to applicable laws, by adopting all modern technical procedures as well as advanced technical equipment and software.

            Our Company collects personal data that have to do with you, directly from you. The collection takes place either through the present website and/or other ways (social media, physical store, salesman visits, telephone orders, etc.). Your personal data are processed by the Company according to the General Data Protection Regulation (ΕU) 2016/679, completed by the relevant national and European laws, and in particular Law 4624/2019 in its current form at all times.

The acceptance of the present Policy, either by checking the relevant box on the www.metropack.gr website or any other way is considered as your free declaration of consent to collect, use and further distribute your personal data for purposes that relate to the use of our website and the services provided by it, as described below.

DEFINITIONS

The following definitions apply for purposes of the present Policy:

“Data controller” is a natural or legal person, public authority, agency or another body that alone or jointly with others determines the purposes for which and the means by which personal data is processed.

“Data processor” is the natural or legal person, the public authority, the agency or any other body that processes personal data on behalf of the data controller.

“Personal Data” or “Private Data” is any information relating to an identified or identifiable natural person (“Data subject” here and “user”). An identifiable natural person is the one whose identity can be verified, either directly or indirectly, by reference to an identifier, such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, psychological, economic, cultural or social identity of that natural person.

“Special Category Data” or “Sensitive Data” are any information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, data concerning health or data concerning a person’s sex life or a person’s sexual orientation.

“Processing” is any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

“Recipient” is a natural or legal person, public authority, agency or another body, to which the personal data are disclosed, whether a third party or not.

“Third party” is any natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorized to process personal data.

“Restriction of processing” is the marking of stored personal data with the aim of limiting their processing in the future.

“Consent” of the data subject means any freely given, specific, informed and unambiguous indication of the data subject’s wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her.

DATA CONTROLLER

For all personal data processing performed by the Company named “METRON S.A., PACKAGING MATERIALS MANUFACTURING AND COMMERCIAL COMPANY” or its partners, and exclusively for the purposes and with the means determined by The Company, it is considered as the Data Controller.  

PERSONAL DATA COLLECTED BY THE COMPANY

To order/procure our products you will be asked to provide personal data such as: full name, residential address, landline phone number, cellphone number, email address and, if you want us to issue an invoice for the purchase of our products, you will also be asked to provide the name of your business, your profession, your VAT number and your Public Revenue Office. We collect this data either online via the relevant data registration form or by phone, when you call us to order our products. In order for you to contact our e-shop through the relevant contact form, we collect and process your full name and your email address as well as the information you register in the relevant field (Comments).

When you register your email address using the special form in our website, so that we can contact you, we process the email address you have provided.

We collect and process your personal data (profile name, comments, remarks and other information related to you and provided by you) during your visit to profiles and pages of the website www.metronpack.gr in social media, such as Facebook, Twitter, Instagram, YouTube etc., when you contact us and make use of the services that the above websites provide so that you can contact us, submit requests, questions and evaluations, as well as purchase our products and services.

During your contact with our Company by any means (email, phone, communication forms, fax, social media, etc.), we collect and process the data you register/provide.

“COOKIES” – MEANING – COLLECTION – USE

“Cookies” are auto-installed short text files that are allowed to be placed in the computer of a user while visiting a website. “Cookies” are sent by a website to the visitor’s/user’s terminal during his or her first visit to this website and follow a reverse route during the following visits of the user to the same website. “Cookies” coming from the present website serve to identify the user and improve the website’s services provided to the user, such as personalized services, through the use of statistical data. The collection of non-personal information and data that is harmless for the user and in no case reveals his/her identity, contributes to the faster and more effective operation of our website through statistical evaluations and comparative remarks, to the faster processing of the customer’s orders and generally to the improvement of the services provided by the present website. The storage of “cookies” which is of technical nature, is only allowed with the consent of the user which is provided by the relevant settings of the browser or any other application, for the purposes of conveying communication, providing a service explicitly requested by the user, and for processing purposes as these are mentioned above. The user may delete the “Cookies” at any time from his/her terminal. Nevertheless, we inform you that this may affect the ability to access the website and may cause limited functionality or ease of use.

The present website has access and stores Cookies as well as relevant technologies in your computer. Cookies can be installed either by our website or by third parties. The use of cookies to analyze the activity of users contributes to the improvement of our website and to provide personalized services. By improving the operation of our website with the use of cookies we upgrade the browsing experience for the visitors on our website. Through the cookies technology as well as other similar applications information concerning the user can be collected. For example, the web browser preference, the server, the language of the user’s preference, his preferences, his searches and his geographic location.

The Company uses third party Cookies from partners. These cookies make it possible to show promotional content on other websites visited by the user. The information gathered through the cookies and other similar technologies are shared to third parties to create targeted advertising messages that can be shown to the user during his visit on third party websites. Moreover, the cookies technology allows measurements that relate to the user’s activity on another website that prompted the user to visit our website, or relate to the activity of the user who was prompted to visit another website by ours. Cookies may also be used for security reasons (prevent cyberattacks).

The information for your location or your personal preferences and interests are collected so that we can offer you more personalized services. We may save all your recent searches in cookies so that either they appear by priority or they are filled in automatically when you are using the search applications. Cookies are also used to keep our visitors logged in when they visit our website repeatedly during the same session of the browser. The collection of this data may take place by electronic means. Nevertheless, we offer you the right to choose the settings of your preference so that such data are not collected. The information collected will be saved in data bases of the Company, either manually or by the use of electronic means.

Our website uses the Google Analytics service as well as similar advertising/promotional functions of Google Analytics Privacy Policy: https://policies.google.com/privacy?hl=el

Log files

During your visit on our website, the following data that are technically necessary will be collected in the so called “log files”:

• The IP address used.
• The website from which you visit us.
• The pages in our website that you visit.
• The date and the duration of the visit.
• The browser used.
• The operating system.

This data will be stored for a maximum period of ____ days as a precaution for the protection of our server against non-authorized access.

Integration of third party services and content

Our website uses content or services provided by third parties, such as maps, fonts or videos (collectively referred to as: “content”).

This requires transmitting the visitor’s IP address to the third party (the provider of the content), otherwise it would be impossible to send the content to the visitor’s web browser. Hence, the IP address is required for this content to be presented. We try to use only the content the providers of which use the IP address exclusively for delivering the content.

Third parties may also use the so called Pixel Tags (invisible graphics, also known as “web beacons”) for statistical or marketing purposes. Pixel Tags can be used to evaluate information such as the visit of the pages on this website. The information can be stored in cookies on the user’s device and may also contain other technical information concerning the browser and its operational system, the website from which we were visited, the pages of our website that were visited, the duration and the date of the visit and other details, and they can relate to the information from other sources.

Contact us

If you contact us using the communication form on our website or via email, the data you provide during this communication will be stored for a maximum period of _____ months, to enable us to process the requests and in case there are any subsequent questions. We will not disclose this information to third parties without your consent.

Web analytics

Web analytics is the collection and analysis of data having to do with the behavior of the visitors on websites.  A web analytics service collects, among others, data for the website from which a visitor has come, the pages he/she has visited in the website or how frequently and how long a page in the website has been shown. These analytics are mainly used for the optimization of a website and to conduct a cost / benefit analysis of the online advertising.

Our website uses the functions of the Google Analytics service (with the anonymize feature). The operator of the Google Analytics service is Google Inc., 1600 Amphitheatre Pkwy., Mountain View, CA 94043-1351, USA.

Google Analytics places a cookie in your computer (The definition of cookies is explained below). The information extracted from the cookie concerning your use of the website will be transmitted and saved by Google Inc. in servers located in the USA. For visitors inside the EU, their IP address will be anonymized by Google Inc. Only on special occasions will the full IP address be sent and shortened by Google Inc. servers in the USA.

Google will use this information on our behalf, with the purpose of evaluating your use of the website to conduct reports concerning the website activity and to provide us with other services that have to do with the online use. Google does not relate the IP address transmitted by your browser to other data it possesses.

You can see and delete the cookies stored on your device and control the way cookies are generally dealt with through the settings in your web browser (see below concerning cookies).

You can also prevent the collection and use of data by Google Inc. (from cookies and the IP) by downloading and installing the available browser plug-in, using the following link:

https://tools.google.com/dlpage/gaoptout

More information is available in the websites below:

https://www.google.com/intl/el/policies/privacy/  and

http://www.google.com/analytics/terms/us.html

Google Analytics is further explained in the following link:

https://www.google.com/analytics/

Cookies we use

GENERAL PRINCIPLES RELATING TO PROCESSING

Our Company collects, stores and processes your personal data lawfully, fairly and in a transparent manner for specified, explicit and legitimate purposes and does not further process your personal data in a manner that is incompatible with those purposes. The Company takes all necessary efforts so that the personal data kept and processed are always accurate and up to date as well as appropriate and relevant so that data collecting and processing is limited to the data absolutely necessary for processing purposes. Moreover, the data are kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed or other legitimate purposes. The data are processed in a manner that ensures appropriate security of the personal data, including protection against unauthorized or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organizational measures.

PURPOSES FOR PROCESSING PERSONAL DATA

We collect and process your personal data:

1. To make a contract with our Company, in which you are a contracting party or to take measures following your request prior to signing a contract (e.g. when you submit special orders, when you register your data in order to get informed of the evaluation of an offer for a specific product and quantities)While your contract with our Company takes place (e.g. purchase of our products) we process the information you provide necessarily to cross-check your payments, to issue the relevant legal documents, to dispatch the products to your premises, to inform you of the time of delivery and product availability, to process your order, etc. The Company processes and shares your data with the transport companies it is working with in order to make possible the delivery of the products ordered.

2. We collect the personal data through the relevant communication form, e-mail, telephone, fax, or social media and process them so that we can answer your requests, questions and complaints submitted by you and to provide support for our products and services. By the same token, we collect and process your personal data to answer your requests, questions and evaluations submitted during your visit to profiles and pages in social media, such as Facebook, Twitter, Instagram, YouTube etc.

RIGHTS OF THE DATA SUBJECT

The Company provides to the data subject the rights as provided for in the law and facilitates their use. At the same time, we provide to the data subject full and complete information concerning these rights. In specific, the data subjects have the following rights:

1. The right to information concerning the processing of their personal data.
2. The right of access to their personal data and relevant information concerning the processing and their rights (purposes, recipients of processed data, period for which data will be stored, etc.)
3. The right of rectification of inaccurate personal data concerning them as well as completion of incomplete personal data.
4. The right to ask for the erasure of their personal data because, among other reasons, personal data are no longer necessary in relation to the purposes of the present or withdraw their consent on which the processing is based or object to the processing or personal data have been unlawfully processed.
5. The right to ask for the restriction of processing of their personal data if they contest the accuracy of their personal data or consider the processing unlawful or the data are required by the data subject for supporting legal claims and the Company no longer needs them or they object to the processing.
6. The right to receive their personal data and/or ask for them to be transmitted to another controller (the right to data portability).
7. The right to object to processing of their personal data.

The Company will reply in writing (either by e-mail or a letter by post) within 30 days after receiving the request and identifying the subject for actions taken after the request. This deadline can be prolonged by two months, if necessary, taking into account the complexity of the request and the number of requests. The Company notifies the data subject of the reasons leading to this extension within a month after receiving the request.

These rights are exercised with no cost to you. If the requests of the data subject are manifestly unfounded and excessive, especially due to their repetitive nature, the Company can either: a) impose a reasonable fee, taking into consideration the administrative costs to provide the information or to announce or proceed to the requested action, or b) refuse to proceed with the request.

Moreover, in the case where one or more of the afore-listed rights to rectification, to erasure, and to restriction of process of personal data are exercised, the relevant requests will also be forwarded to any third party recipient with whom personal data may already have been shared during their processing, unless this proves impossible or involves disproportionate effort.

We will provide all the necessary information you need to declare your consent prior to the processing of your personal data by the Company, for one or more specific purposes. You can withdraw your consent at any time, easy and free of charge, without affecting the lawfulness of the processing based on your consent, prior to it having been withdrawn. In case the ability to automatically withdraw your consent is not provided, please contact our Company any way you like and we will provide all necessary information for the desired withdrawal.

In case you believe your personal data have been affected in any way, you can contact our Company using this e-mail: info@metronpack.gr. Our Company is always available to you, using this phone number: 210 4227440. The Company is ready to assist you in resolving your issue in a fast, fair and effective manner. You can alternatively contact the Data Protection Authority to which you can also submit a relevant complaint: www.dpa.gr, Address: 1-3 Kifissias Ave., 115 23, Athens, tel.: +30 210 6475600, fax: +30 2106475628, e-mail: contact@dpa.gr.

TRANSFER OF PERSONAL DATA

Your personal data may be transferred by our Company to other cooperating companies, such as transportation companies, courier services, statistical analysis companies, services providers and suppliers, that perform the processing on our behalf and thus bear all the responsibilities according to law and provide adequate safeguards to take all the appropriate technical and structural measures in a way that the processing complies with the applicable law and safeguards your rights.

If the controller or processor is based in a country outside EU, then the transfer of your personal data takes place only: i) to a country for which the European Commission has issued a decision of adequate level of protection or, ii) if the controller or processor has provided the appropriate safeguards and under the condition that exercisable rights and effective legal measures for the subjects of the data do exist or, iii) in any other case prescribed by law.

If you are in a country different than the one in which the Company servers are located, transfers may constitute cross-border transfer of information.

By visiting our website and contacting our company via electronic means, you authorize the processing and transfer of your Personal Data, as stated in the present Policy.

STORAGE PERIOD

All personal data are stored for a fixed and limited period, depending on the purpose of processing, after which these data are deleted from our database. The personal data you provide our Company with, either through this website or any other way, will be kept for as long as you wish to enjoy our services according to all parameters above, while you can withdraw your consent at any time. The period for which your Personal Data can be stored in our Company is additionally defined by the relevant obligations of our Company, according to applicable law (tax law, etc.), and the provisions of law concerning their maximum storage period. If there are civil legal claims/demands of our Company coming from the contract, the Company may retain your personal data until the period of prescription of the claims is due, under the applicable law.

APPLICABLE LAW

In case of a dispute or any claim concerning the present website the Greek law is the applicable law, regardless of the nature of the dispute.

All actions or legal procedures that arise from or relate to the present Policy, its force, the application, fulfillment or breach of the content of the present Policy, lie within the jurisdiction of the Greek courts, the jurisdiction of which you recognize irrevocably and unconditionally.  

Despite all the above, the Company retains the right to exercise its legal rights before the courts of the location where the breach of the present policy has taken place.

The Company can at any time update or modify the present Policy, so that it complies to possible changes in the operation of the website, the services it provides and the law. The modifications will be posted on this website.

May 2021